From your first call to the final sign-off — exactly how a job runs with Aylesbury Roofing Experts, and what to expect at every stage.
Every roofing job with us follows the same clear, honest path — whether it is a slipped tile on a Bedgrove semi or a full re-roof on a period property in the Old Town. Here is exactly what happens, so there are no surprises.
You call us on 0129 670 6028, or book a callback and a local Aylesbury roofer rings you back within 2 hours (8am–6pm, Mon–Sat). We take the details of the problem and arrange a convenient survey time.
We come out and get onto the roof. On Aylesbury's stock that means testing for nail sickness on the 1970s concrete-tile estates, checking felt and mortar on the post-war housing, and assessing lead and slate on the older village and Old Town properties. You get a written report the same day — and no call-out fee.
Not a number on the back of a card — a written, itemised quote breaking down materials, labour, scaffold and guarantee, so you can see exactly what you are paying for and compare like for like.
We agree a start date and, where the job needs it, arrange scaffold and confirm skip and pavement permits with Buckinghamshire Council. On tight Old Town streets like Church Street, Parson's Fee and Temple Street we plan access before the start date so nothing holds the job up.
Carried out by our own directly employed team — never subcontracted. We keep the roof weatherproof at the end of every working day and never leave it open overnight.
Site cleared, scaffold struck, all waste removed. We leave the property as we found it, bar the new roof.
We walk the finished job with you, hand over the written 10-year workmanship guarantee and any manufacturer warranties, and we are on the end of the phone afterwards if you ever need us.
To make it concrete: a recent full re-roof on a 1970s Bedgrove semi. The owner called after a third slipped-tile repair in two years. Our survey found widespread nail sickness with perished felt across both slopes — the honest answer was a re-roof, not another repair. We provided an itemised written quote at £7,200 including scaffold, confirmed the skip permit with Buckinghamshire Council, and booked a start date.
The job ran six working days: strip and felt on day one, battening and tiling through the middle days, ridge and verge pointing and clearance on the last. The roof was weatherproof every evening. We cleared the site, struck the scaffold, and handed over the written 10-year guarantee plus the tile and membrane manufacturer warranties. That is how every job runs — the scale changes, the process does not.
The reason we work this way is simple: it is how you avoid the roofing horror stories. A written survey means no invented problems. An itemised quote means no surprise extras. Payment only once materials are on site means your money is never at risk. And an established local presence — a real Aylesbury business since 2004, with a reputation to protect — means we are still here if you ever need us back.
This is the opposite of the doorstep trader who knocks after a storm, quotes a round number, takes cash up front and vanishes. If you want to know what to watch for, our guide to choosing a roofer sets it out in full.
A survey is only as good as the surveyor's knowledge of the local stock, and Aylesbury's housing varies enormously. On the post-war and 1970s estates — Bedgrove, Southcourt, Quarrendon — we systematically test the concrete interlocking tiles for nail sickness, because that galvanised-nail failure is the defining problem of that era and it dictates repair-versus-replace. We check the ridge and verge mortar, which on sixty-year-old roofs has usually cracked, and we look at the felt, which perishes and is the real reason a re-roof eventually becomes unavoidable.
On the older village properties and in the Old Town conservation area, the survey shifts: we assess natural slate for delamination and slipped slates, lead flashings and valleys for fatigue and correct code, and clay tile for the matching and conservation constraints that come with listed and conservation-area stock. Inside, where relevant, we check the loft for daylight, water staining and ventilation. The written report you receive is specific to your roof and its era — not a generic checklist.
The single biggest source of roofing disputes is the vague quote — a round number with no breakdown, followed by 'extras' that appear once the work starts. We quote differently. Every quote itemises the materials and their specification, the labour, the scaffold or access, and the guarantee, so you can see precisely what you are paying for and compare us fairly against other roofers. Where a re-roof might reveal hidden structural timber problems once the covering is off, we say so upfront and price the contingency transparently rather than springing it on you mid-job.
That transparency runs through to payment. We never ask for money before materials are on site — the anti-rogue-trader rule that protects you. Small repairs are paid on completion; larger jobs use staged payments tied to visible progress. It is all in writing, VAT included, before a single tile is touched.
Free survey and written report, itemised written quote, scheduling with scaffold and permits arranged, the work by our own employed team, cleanup, then sign-off with a 10-year written guarantee. No call-out fee and no payment before materials are on site. Call 0129 670 6028.
No. The survey, the written report and the itemised quote are all free with no obligation. You only pay if you go ahead with the work.
No — all work is carried out by our own directly employed team. That is how we keep quality consistent and stand behind our 10-year guarantee.
Never before materials are on site. On small repairs you pay on completion; on re-roofs we take staged payments tied to progress. VAT is included in every quote.
Yes. Where a job needs scaffold we arrange it and itemise it in the quote, and we confirm skip and pavement permits with Buckinghamshire Council — particularly on tight Old Town streets.
Our 10-year workmanship guarantee is in writing. If a fault appears in covered work, we come back and put it right at no charge. We're a local business and easy to reach.
Most repairs are booked within the week; emergency make-safe is available 24/7. Re-roofs are scheduled around scaffold and material lead times, usually within a few weeks.
No call-out fees. No obligation.
0129 670 6028